Cancellation & Refund Policy

Effective Date: 21 August 2025
Last Updated: 21 August 2025

At Virat Chatpata Bazaar (Hotel & Restaurant), we maintain transparent policies for bookings, payments, cancellations, refunds, and food orders.

1. Hotel – Payment Policy

• Accepted payment methods:
  • UPI / QR Code
  • Debit & Credit Cards
  • Net Banking
  • Cash at the property
• Reservations may require full or partial advance payment to confirm.
• Taxes (GST, service charges, etc.) will be applied as per government rules.
• For group bookings or peak season, 100% advance may be mandatory.

2. Hotel Rooms – Cancellation & Refund Policy

• Direct Bookings (via call, WhatsApp, website, or walk-in):
  • Cancellation made 24+ hours before check-in → Full refund (after deducting transaction charges).
  • Cancellation made within 24 hours of check-in OR No Show → 1 night’s tariff will be charged.
• OTA / Third-Party Bookings (Booking.com, MakeMyTrip, etc.):
  • The cancellation & refund rules of that platform will apply.
• Refund Processing (Hotel Bookings):
  • For direct bookings → Refund within 1–7 business days.
  • For OTA bookings → Refund timeline depends on the respective OTA’s policy.

3. Restaurant – Order & Payment Policy

• Orders can be placed through:
  • Direct Call
  • WhatsApp
  • Website
  • From Hotel Rooms / Walk-in
• Priority is always given to direct call & WhatsApp orders.
• Order Preparation Time: 30 minutes (for all orders).
• Home Delivery:
  • Delivery available within 2 km radius – Free of cost. (Minimum Order velue 300 INR)
  • Delivery time: 30 minutes (preparation) + 30 minutes (delivery) = Approx. 1 hour.
  • Delivery time may vary depending on availability, traffic, or order size.
  • Beyond 2 km – Delivery is not available.
• Packaging Charges: Applicable as per order size and items.

4. Restaurant – Cancellation & Refund Policy

• Orders placed via Cash on Delivery (COD) or Hotel Room Service can be settled after order fulfillment.
• For Advance Payments (Website / Online / Home Delivery):
  • Once order payment is received, it is non-refundable.
  • Refund is possible only if:
    • Natural calamity,
    • Chef unavailability,
    • Ingredient shortage,
    • Or if restaurant is unable to prepare the order for any valid reason.
• Refund Processing (Restaurant Orders):
  • Refunds will be made within 1–7 business days.
  • Refund mode: Same account, cash refund, or as mutually discussed.

5. Force Majeure (Hotel & Restaurant)

In case of events beyond our control (natural disasters, strikes, government restrictions, etc.), the hotel/restaurant may:

• Offer full refund, OR
• Provide a credit note/voucher for future use.

6. Contact for Support

📍 Virat Chatpata Bazaar – Hotel & Restaurant
Main Bus Stand, Ganesh Ji Road, Viratnagar, Rajasthan – 303102
📞 +91-9680-797-900
✉️ hello@viratchatpatabazaar.com
🌐 www.viratchatpatabazaar.com